FAQs

Where are you located?

We are located in Boise, Idaho and we primarily serve the Treasure Valley at this time. We do love road trips so don't hesitate to talk to us if you live in another city.

Can I pick up items on my own?

A lot of our pieces are unique and fragile and need to be handled with care. Currently, we are not offering a “Pick Up” option.

Will I need to put down a deposit?

If your event date is within one month, there is no deposit and payment must be made in full. If your event date is over one month away, then, yes, you will need to put down a deposit. The deposit will be 50% of the total amount of your rented items. The remainder of your balance will be due one month before your event.

What is your cancellation policy?

A full refund will be given up to 48 hours after initial payment is made. A 90% refund will be given for cancellations up to 6 months before the event. A 50% refund will be given for cancellations between 6 months and 2 months before the event. Cancellations less than 2 months before the event are non-refundable. All final payments (the 2nd payment made one month prior to the event) are non-refundable.

Please ensure to review and understand these cancellation policies thoroughly before confirming your reservation. If you have any questions or need further clarification, feel free to contact us.

What are your delivery fees?

Our delivery calculator will determine a delivery fee range based on the distance for a delivery. The actual amount will be calculated during the checkout process, which will take into account the distance as well as the volume of items rented. This fee includes our delivery of your rented items on the night before or on the morning of your event, depending on venue and times. We will then return after your event on the evening of, or the morning after, depending on the venue and times, to pick up your rented items. More specific times can be arranged by your venue coordinator or contact person as we get closer to your event.

What happens if a piece I rented gets damaged?

We understand that accidents do happen, so we require a damage deposit of 20% of your total order. The deposit will be fully refunded if no damage occurs. Any damage outside of normal wear and tear that requires extra time or expense to repair will incur a charge. The cost to repair the item will be determined by Flutter. We will not replace or fix items for a profit and will give you the lowest possible price. A full item replacement will be approximately 3-5 times the cost of the rental. Since the damage deposit may not cover the entire expense of the damage, any additional expense for repairs or replacement will be automatically charged to your credit card.

We ensure that all rented items are in good working condition before they leave our facility. However, if you encounter any issues during your rental period, please contact us and we'll assist you.

What if I want something you don't carry?

Please don't hesitate to ask us about your ideas. We are open to designing and building custom products for you. However, the feasibility of such projects depends on our current workload and time frame. Please reach out to discuss your specific requirements, and we'll do our best to accommodate your vision.

What if I need more quantity than what is offered?

Please contact us, we can possibly add another item to our inventory before your event.

How long do I get to keep my rented items?

Our rental duration can be up to three days, the day before your event through the day following your event. If you do not have access for deliveries the day before and after the event, we may deliver the morning of the event and pick up the night of the event.

Are there any restrictions on where I can use the rented items?

We do live in Idaho where we can see multiple seasons in one day. We require that all clients have a rain plan in effect. Our inventory should not be placed where they will get hit with sprinklers or rain.